Shipping policy

By completing an order on Zenitnutrition.com, the customer accepts the delivery policies and terms of sale.

Aliments Zenit Inc. reserves the right to add additional fees to the shipping rate for certain postal codes in remote areas. A staff member will contact you if additional fees apply.

If you require signature-required delivery, please request it before shipment. Additional fees may apply.

Delivery is free based on the order value. Certain remote postal codes may be excluded.

DELIVERY METHOD

Each order is delivered to the billing address provided by the customer. Following your purchase, an email will be sent to confirm your order and address.

If you notice an error or wish to make a change, please contact our online sales department at info@zenitnutrition.com. Be sure to mention your order number, and we will be pleased to make the requested corrections without delay.


DELIVERY TIMES and FEES

Express delivery to ensure the freshness of Zenit snacks (1–2 business days from the shipping date for Quebec and Ontario. Allow more time for Western Canada (5 to 6 days) and New Brunswick (3–4 days).

Deliveries are made Monday to Thursday by our carrier, except on public holidays. The shipping time is calculated from the time the package leaves our shipping locations. Delivery times are approximate and may be delayed due to factors beyond our control.

Delivery fees in Quebec of CAD 12 for orders under CAD 85 will be automatically added at checkout before your order is finalized. Delivery times do not include order processing time (1 to 2 business days). Free delivery on orders of CAD 85 or more.

Delivery fees for Ontario of CAD 15 for orders under CAD 130 will be automatically added at checkout. Free delivery on orders of CAD 130 or more.

Delivery fees for New Brunswick of CAD 15 for orders under CAD 175 will be automatically added at checkout. Free delivery on orders of CAD 175 or more.

Delivery fees for Western Canada of CAD 25 for orders under CAD 200 will be automatically added at checkout. Free delivery on orders of CAD 200 or more.

We offer door-to-door shipping for all orders. The carrier will leave the package at your door even if you are absent.


TRACK MY DELIVERY

When your order is shipped, a shipping confirmation email and a carrier tracking number will be sent to you by email. You can therefore track your package using this number.

Package Responsibility

At Zenit Nutrition, we take great care in preparing and shipping each order.

Once the order has been handed over to the carrier, a tracking number is provided so that you can track the progress of your package.

When the carrier confirms that the order has been delivered to the address provided at the time of purchase, Zenit Nutrition’s responsibility is considered fulfilled.

Zenit Nutrition cannot be held responsible for the following situations after delivery has been confirmed:

  • package stolen from the delivery address

  • package left unattended by the carrier

  • error in the address provided when placing the order

  • package collected by a third party at the delivery address

We recommend that customers choose a secure delivery address where someone can receive the package, or a workplace or pickup point whenever possible.

If a delivery problem occurs, please contact us at info@zenitnutrition.com. We will always do our best to help you find a solution.